Returns & Refund Policy

Last Updated: February 13, 2026

How to Return an Item

Step 1: Contact Us

Email us at [email protected] or call 1-888-932-5841 within 30 days of receiving your order. Please provide:

• Your order number
• Name and email address used for the purchase
• Item(s) you wish to return
• Reason for return (optional but helps us improve)

Step 2: Receive Return Authorization

We'll email you within 24 hours with:

• Return authorization number
• Return shipping address
• Instructions for packaging your return

Step 3: Ship Your Return

Pack the item securely in its original condition and ship to the address provided. We recommend using a trackable shipping method.

Return Conditions

To qualify for a full refund, items must be:

• Returned within 30 days of delivery
• In original, resalable condition
• Free from excessive wear, damage, or markings
• Include all original materials and packaging when possible

Acceptable Condition

We understand you may need to inspect the book. Light reading or minor shelf wear is acceptable. Books with the following will not qualify for a full refund:

• Heavy highlighting or underlining
• Written notes or annotations
• Water damage or torn pages
• Missing pages or covers
• Strong odors (smoke, perfume, etc.)

Return Shipping Costs

Standard Returns (Changed Your Mind)

Customer is responsible for return shipping costs. We recommend using a trackable method like USPS Priority Mail ($8-12) or UPS Ground.

Our Error (Wrong Item or Defective)

If we shipped the wrong item or your book arrived damaged/defective, we'll provide a prepaid return label at no cost to you.

Refund Processing

Timeline

• Within 2 business days: We inspect your return after receiving it
• Within 3-5 business days: Refund is processed and you receive confirmation
• 5-10 business days: Refund appears in your account (depending on your bank)

Refund Method

Refunds are issued to your original payment method:

• Credit/Debit Cards: 5-10 business days
• PayPal: 2-3 business days
• Other Payment Methods: Up to 10 business days

What's Refunded

Full refund includes: Item price + original shipping cost (if item is defective or we made an error)

Partial refund includes: Item price only (if returning by choice). Original shipping is non-refundable for standard returns.

Exchanges

We don't offer direct exchanges at this time. If you'd like a different item:

1. Return the original item for a refund
2. Place a new order for the item you want

This ensures you get the new item as quickly as possible.

Damaged or Defective Items

Immediate Action Required

If your book arrives damaged or defective, contact us within 7 days at [email protected] with:

• Photos of the damage (packaging and product)
• Your order number
• Description of the issue

Our Resolution

We'll offer your choice of:

• Free replacement with expedited shipping
• Full refund including original shipping costs

We'll provide a prepaid return label for the damaged item.

Non-Returnable Items

The following cannot be returned:

• Digital downloads or e-books (once accessed)
• Gift cards
• Items marked "Final Sale"
• Items returned after 30 days

Late or Missing Refunds

If you haven't received your refund after the expected timeframe:

1. Check your bank account or credit card statement
2. Contact your credit card company (processing can take time)
3. Contact your bank
4. If you've done all this and still no refund, email us at [email protected]

Order Cancellations

Before Shipping

You may cancel your order free of charge if it hasn't shipped yet. Contact us immediately at [email protected] or call 1-888-932-5841.

After Shipping

Once shipped, orders cannot be cancelled. You may refuse delivery or return the package using our standard return process.

Contact Us

For questions about returns or refunds:

Email: [email protected]
Phone: 1-888-932-5841
Hours: Monday-Friday, 9 AM - 5 PM EST

We're committed to your satisfaction. If you have any concerns about your order, please reach out and we'll do our best to make it right.